| Customer Service Representative |
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The customer service representative (CSR) functions as a liaison between the printer and the customer once a job has entered the printing plant. If there are any questions or problems concerning a printing job, the CSR must be able to communicate fluently with the buyer and must understand the customer’s needs. Although a CSR does not operate production equipment, he or she must be technically knowledgeable about the entire printing production process in order to communicate effectively with customers as well as plant personnel. |
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